NATURAL ESSENCE GHL
Cancellations, returns and refunds
Updated: 28 October 2026. Version 2026-10-28. Available in Spanish and English.
Applicable policy
Natural Essence GHL · RNC 133419671 · Pantoja, Santo Domingo Oeste, República Dominicana. We recognise rights required by law. We do not add a voluntary returns programme or apply a blanket no-returns rule.
Distance purchases
Where Article 62 of Dominican Law 358-05 applies, we respect its minimum three-business-day reflection period before delivery and minimum seven-business-day trial period relating to returns. These statutory rights are not optional commercial benefits.
Defective or incorrect products
For defects or non-conformity, you may request statutory remedies, including a refund, replacement or price reduction as applicable. Opening a product does not automatically exclude a complaint. Complaint or warranty costs legally payable by the supplier will not be passed on to the consumer.
How to request help
Use the same purchase WhatsApp, +1 849 569 0382, or email info@naturalessenceghl.com. Include your name, an order reference if available and what happened. You can ask for help without an order reference. Do not send passwords, full card details or sensitive banking information in your first message. We will explain applicable collection, return and refund steps without restricting statutory periods or rights.
Support and other rights
We respond during published business hours without reducing legal periods. We do not impose a compensation method or waiver as a condition for exercising rights. Mandatory protections applicable to an international purchase remain effective. You may contact Pro Consumidor or the competent authority.
Reference: Ley 358-05 · artículos 62 y 63. Contact us if you need help understanding this policy.